LA Balloons Policies

• Please allow us 2 hours to prep your order from the time the order is placed. Customers are welcomed to pickup their order anytime after that, if ordered before 3:00PM PST Monday - Friday.
• Orders received after 3:00PM will be ready the next business day starting at 11AM.
• Curbside Pick up service is available from Monday to Friday between 9:00AM and 5:00PM at the Blue Door.
• Curbside Pick Ups are not available on Saturdays, Sundays and Holidays.
• ABANDONED ORDERS: Curbside orders not picked up 30 days from the order date will be considered abandoned and will be restocked to be made available for other customers to purchase. If you contact us after the 30-day timeframe, at our discretion, we may issue an online store credit code for the full value of the order, minus a 20% restocking fee. The online store credit code does not expire and can be used for future purchases on www.laballoonsshop.com.

• LA Balloons ships worldwide.
• Orders received by 1:00PM PST, Monday through Friday are shipped same day at the shipping service speed selected at checkout. Orders placed after 1:00PM PST ship the next business day. Ground Promotion specials and Helium Tank purchases may require additional processing time. Contact us for details.
• Licensed domestic products are not eligible for international shipments. USA only licensed products will be removed from any order with a destination outside of the 50 United States and territories. The customer will be notified.
• If items on your order are out-of-stock, you will be notified by our Customer Service Dept and the item will be cancelled from the order immediately.
  
• LA Balloons does not ship on weekends. We do not offer Sunday or holiday shipment arrivals.
• Questions regarding shipping? Contact us.
• Additional fees apply for Saturday shipments via UPS. Per UPS policy, Saturday shipments are only available using Priority Overnight services.
  

• Shipping refunds are NOT available for any service selected, including late delivery arrivals.
• All shipping transit times are estimates.
  
• Your shipment may arrive 1 to 2 days later than usual.
• Customers have found shipment arrival success when orders are shipped via 2nd Day or Overnight services.

• Returns without a valid Return Authorization Number will not be honored.
• Returns are processed within 48-72 hours of when we receive the product back.
• Because we are a final sale wholesaler, we do not offer refunds.
• Original shipping costs are not included in the value of the return.
• LA Balloons does not cover the cost of return shipping.
• Returns must be in resellable condition.
• We reserve the right to discard items not purchased from LA Balloons.

At LA Balloons, we do everything we can to pick, process, and ship your order with your preferred carrier. There are circumstances outside of our control when a package does not arrive to its intended destination and is lost by the carrier in transit.

• RE-SHIP - Pending product availability, we can re-ship the order.
  
• CREDIT -  We can also offer an online credit code for the full value of the order. The credit code does not have an expiration date, and can be used on any future order, or combination of orders.

At LA Balloons, our customers are at the heart of everything we do, and your satisfaction of receiving your products means the world to us. Rest assured, we've put in place policies to ensure a seamless and hassle-free experience when it comes to handling Shipping Insurance claims. Here are the guidelines we've set up for your convenience:

What is Covered:

• Shipping Insurance coverage is for lost parcels or damaged product/equipment due to shipping with carrier.
• Shipping Insurance coverage is limited to only the physical products purchased up to the amount paid for on LA Balloons invoice.
• Shipping Insurance coverage is eligible when customer pays in full for coverage prior to shipment being handed to carrier.

What is Not Covered:

• Shipping Insurance does not apply to orders that are still in transit but are experiencing minor delays. Delays may take up to 1-3 days from the original delivery in-hands date stated by carrier when the order was placed and listed in carrier tracking platforms. Claims for such delayed shipments will not be approved until the specified waiting period has passed.
• Shipping Insurance claims will not be covered for orders marked by the carrier as "delivered” but not received by customer which is due to an incorrect or incomplete address provided by the customer. It is the customers' responsibility to ensure accurate shipping addresses are entered. It is customers’ duty to confirm addresses are carrier Verified and eligible for processing by carrier prior to placing order.
• Shipping Insurance coverage does not apply to orders when an order is requested by customer to be combined together with other customer order(s) and when Shipping Insurance coverage has not been paid in full for every item placed within the package container.
• Do not file a claim with the delivery carrier. ALL CLAIMS will be DENIED if the customer initiates a claim with the carrier.

Filing Claims:
All shipping insurance claims must be submitted through our dedicated support page. Click Here to File a Claim.

Fraudulent Claims:
We take fraudulent claims seriously and will thoroughly investigate any suspected cases of fraudulent activity. Any orders or claims suspected or found to be fraudulent will not be eligible for coverage, and appropriate action will be taken up to account suspension and/or legal action.

The Shipping Insurance does not cover claims arising directly or indirectly from fraud/dishonesty/negligence, including but not limited to credit card fraud, check fraud, C.O.D. fraud, mail fraud or any fraud on behalf of the shipper or recipient, acquaintances, employees, etc.

In the event that LA Balloons has doubts as to the good faith of the customer, sender or recipient; LA Balloons will reserve the right to open an investigation and to request any parts, documents, or elements allowing to establish the good faith of the customer, sender or recipient. During the internal investigation procedure, the parts, documents and elements submitted to LA Balloons as part of a compensation claim are automatically checked and controlled to detect any documents, parts and elements modified or altered. If following the internal investigation, there is still a doubt as to the good faith of the customer, sender or recipient; LA Balloons will take the following actions:

• Closure of the customer account;
• Closure of the claim;
• LA Balloons will initiate legal proceedings against the customer, sender or recipient.

It is specified that under 18 U.S. Code §1001 and Chapter 47 of the US Criminal Code: Fraud is the act, either by the use of a false name or of a false designation, or by the abuse of a true quality, or by the use of fraudulent maneuvers, of deceiving a natural person or moral and thus to determine, to its prejudice or to the prejudice of a third party, to remit funds, values or any good, to provide a service or to consent to an act operating obligation or discharge. The fraud is punished by five (5) years imprisonment and a fine of $100,000.Any fraudulent alteration of the truth, likely to cause harm and accomplished by any means whatsoever, in writing or any other medium of expression of thought which has as its object or which may have the effect of, constitutes a falsehood. establish proof of a right or a fact having legal consequences. Forgery and the use of forgery are punishable by three years' imprisonment and a fine of $100,000.

SAME-DAY DELIVERY TERMS
LA Balloons guarantees same-day delivery for orders selected for delivery that are placed before 1 PM. Same-day deliveries will be delivered by 5PM on the same day (Monday - Friday).

• Customers will receive notifications via text and/or email with a tracking link to monitor their package and communicate with the driver. It is the customer’s responsibility to specify any delivery instructions (e.g., leave with doorman, gate code is XXXX) in the Delivery Driver Notes at checkout, and to stay in contact with the driver for a successful delivery.
• Delivery rates are determined by the distance from LA Balloons to the delivery address.
• Tipping for the driver is not available through the website; however, optional cash tipping between the driver and customer is permitted.
• Driver’s do not carry cash and cannot refund or exchange items on customer’s behalf.
• If an item is missing from the order, it must be reported to [email protected] within 24 hours and LA Balloons will decide on the appropriate method of delivery to the customer, which may include another delivery, mailing the item, or a store credit.

FAILED DELIVERY ATTEMPT:
The driver will make every attempt to deliver the package but if the driver is unable to complete the delivery due to inaccurate information provided by the customer or difficulties in contacting the customer to resolve delivery issues, resulting in the package being returned to LA Balloons:

• The customer is responsible for return charges equivalent to the initial delivery cost, driver’s storage fees up to $50, second attempt fees, and any other applicable charges.
• LA Balloons may place the customer’s account and future orders on hold until these fees are settled.
• If the customer requests order cancellation after a failed delivery attempt, customer will receive an online store credit code for the ordered product, minus a 20% restocking fee and all applicable delivery fees.

DELIVERY CANCELLATION / REFUSAL:

• Orders cannot be cancelled once picked up by a driver.
• Refusal of delivery by the customer incurs return charges equivalent to the delivery cost, driver’s storage fees of $50, and any other applicable fees.
• LA Balloons may place the customer’s account and future orders on hold until these fees are settled.

LIMITED RETURN POLICY:

• LA Balloons is a final sale wholesaler, however we accept the return of new, unused, unopened, and undamaged merchandise within 7 calendar days of the delivery date.
• Returns must be approved with a valid Return Authorization Number or RA#. Click here to request a return authorization number.
• Return packages can be dropped off at curbside, or postmarked by the 7th day from the delivery date to be eligible for a return.
• Returned items are subject to a 20% restocking fee and funds will be returned in the form of an online store credit code that can be used on future orders on www.laballoonsshop.com.

Please verify all order information: items selected, quantity of items, shipping address, prices and estimated delivery time frames, etc... prior to placing your order as we do not cancel orders, modify orders or exchange products in an order once they are submitted and prior to shipping. Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be cancelled. If an error is made, you will need to accept the package and request a return authorization to return the package (if our return policy allows) for an online store credit. Please be sure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including the return fee, our shipping costs and a 20% restocking fee.

LA Balloons makes every effort to provide the highest quality products in the industry, and only works with the best manufacturers and brands. If you happen to come across a defective item, please file a claim within 7 calendar days of the package delivery date here. Claims are reviewed and processed in 48-72 hours. LA Balloons will be happy to replace or issue an online store credit for the value of the defective product(s). However, balloons that are punctured, cut or have popped due to over-inflation will not be honored.

Cylinder tanks allocated for hydro-testing will be deemed abandoned if they are not reclaimed within 90 days from the date of their return from the hydro-testing facility and our written email notice to you. In the event of abandonment, the cylinder tank becomes property of LA Balloons. Abandoned property implies a forfeiture of ownership, and such unclaimed cylinders will be subject to disposal or repurposing without recourse or consideration.

LA Balloons reserves the right to change prices for products displayed at/on the LA Balloons website and store at any time, and to correct pricing errors that may inadvertently occur. In the event, you have been charged more than the posted price for a product, please see a Manager for a refund of the overcharge.Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

This Privacy Policy describes how your personal information is collected, used, when you visit or make a purchase from www.laballoonsshop.com (the “Site”). Keeping our customer's information private is important to us, that's why LA Balloons will never sell or rent your information to third parties.

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
  

We use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Advertisement based emails (not orders) - You can revoke your consent to receive emails at any time by using the SafeUnsubscribe® link found at the bottom of every email.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

• Personal information such as name, contact information, and purchase history is collected to fulfill orders, provide customer service, and improve our products and services.
• We do not sell your personal information to third parties.
• You have the right to request that we disclose what personal information we have collected and request it be deleted.

The information provided by LA Balloons (“we,” “us,” or “our”) on https://www.laballoonsshop.com (the “Site”) is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.

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